Contact Information

Need help with kinou? We're here for you.

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Email support
Reach us anytime at happy@joydrop.me. This is the fastest way to get help with your account, calendar connections, Zoom integration, or anything else.

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What to expect

• Response time: We respond to all support requests within 3 business day (Monday–Friday, 9am–5pm PT).

• Support hours: Monday–Friday, 9am–5pm Pacific Time. Emails outside these hours are answered the next business day.

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Before you write in
Check our FAQ at heykinou.com/faq for answers to common questions about connecting Zoom, Google Calendar, Microsoft Outlook, and how notes and transcripts are handled.

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Reporting a bug or issue
Email happy@joydrop.me with a description of what happened, and screenshots if you have them. We'll follow up directly.